Policies & FAQs

• We have no restocking fees within 90 days for undamaged, uninstalled items.
• If we made a mistake or the item is defective, we’ll cover return shipping.
• If you ordered the wrong item, you pay return shipping—but we’ll refund the item when it arrives in new, resellable condition.

Returns must be authorized. Please contact us first to get an RGA number.

Keep the packaging and call us immediately.

We’ll arrange a replacement.

We do need a credit card on file to send the replacement.

If the damaged item isn’t returned within 90 days, we’ll need to charge for the replacement.

We are not an RV dealership or service center, but we work with dozens of OEMs to buy the actual OEM parts that go on travel trailer and fifth wheels. In very few cases, we can provide aftermarket or alternative parts if requested, but we prefer to sell only exact OEM replacement parts.

We ship Monday - Friday, minus most bank calendar holidays.

All in-stock orders shipping via UPS are guaranteed to ship out same business day when ordered by 4:30 pm EST.

In-stock orders shipping via USPS Ground Advantage ship either the same business day or the next.

Out-of-stock items typically ship within a week, but may vary. Orders only ship out once all items are in stock. Please contact us for exact lead times or to coordinate a partial shipment for in-stock items.

Orders placed on the website over the weekend ship Monday or the next non-holiday business day.

We ship via UPS and USPS from our facility in Grand Rapids, Michigan.

UPS is our recommended carrier. We can typically provide the most reliable and trackable transit times with UPS. We provide USPS as an economy shipping option, but encourage customers to expect slower transit times.

Note: UPS doesn’t reliably deliver to PO boxes; if using one, please select USPS as a carrier at checkout and/or check with your post office before using UPS.

UPS Next Day Air does not cover Saturdays. To coordinate a Saturday delivery, local pick-up, or other special circumstances, please contact us.

Shipping costs depend on your order's size, weight, and price.

You’ll see the exact amount at checkout.

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay

You can also call us to pay by phone, wire, or EFT.

Payment is collected at the time of order placement to secure your item(s), regardless of shipping or backorder status.

We charge sales tax for orders shipped to:

MI, FL, WI, GA, IL, AR, and TX.

Local pickups are charged Michigan sales tax.

If you’re tax-exempt, contact us to get approved.

International customers are responsible for any import fees imposed by the destination country at the border.

All warranties follow the manufacturer’s terms, which vary. Contact us with your order number, and we’ll help right away.